90-Day Guarantee



Easy Returns

We want you to be happy! If you're not completely thrilled with something you buy on www.kmart.com, you have 90 days to return it by mail or to your nearest Kmart store. Customer service will need to help you with oversized, perishable, damaged or defective items, so please give them a call at 949-492-5721

Speedy Refunds

We'll process your refund right away-within 30 days at the absolute most. It will...

• Be in the same form of payment
  
• Equal the "total unit price" of the items printed on your packing slip
  
• Exclude shipping and handling (unless there was a shipping mistake), gift wrap and other service charges
  

1. Place the item securely in the original package, if possible, keeping jewelry and other items separate
   
2. Include all paperwork, parts and accessories
   
3. Fill out the bottom of the packing slip, including the reason for your return, and put it in the package
   
4. Put the return address label from the packing slip over your original shipping address on the package
   
5. Insure your package and keep a copy of the tracking number
   
6. Please don't send C.O.D.-we can't accept it
   

• For oversized, perishable, damaged or defective items, including carton damage
• Have this information handy from your confirmation email:
  • Order number
  • Item number
  • Tracking number
  • Your e-mail address
  • Your phone number

Oversized Item Returns

We cover shipping charges on returned Oversized Items only if the item arrives at the designated shipping address defective or damaged. We do not cover shipping charges on Oversized Items that are returned due to "buyer remorse." Please note: shipping charges can be expensive for Oversized Items.

Follow these steps to return an Oversized Item:

• The item(s) must be unassembled and packaged securely. If possible, please package item(s) in original package.
  
• Fill out the bottom of the packing slip, including the reason for your return, and put it in the package.
  
• Contact a Customer Service Specialist to receive instructions on arranging for a freight delivery company to pick-up your item(s). Please have your order number available when you call.
  
• You must be home at the time of pick-up and the item(s) must be at the door for the freight driver.
  
• You can expect a refund in the same form of payment originally used for purchase within 30 business days of our receiving the item(s). You will be refunded the shipping cost if the return is a result of a manufacturer error or our error.