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Welcome to Catalyst Shop! All orders ship immediately. Got questions? Call 1-855-429-9570, email info@catalystshop.com, or see our "locations" page for specific store information.

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Shipping and Returns

Product Availabilty

All products listed/seen online are subject to availability. Everything seen is physically sitting in one of our five brick-and-mortar stores and have the potential to be sold both in-store and online at same time. We do our best to keep up, but it can happen. In the case your online order was sold in-store the customer may select substitute items, special order the item, or be promptly refunded. 

Shipping:

We offer FREE domestic shipping on all orders over $50, within the Contintental U.S.! All orders less than $50 will be charged a flat shipping fee of $4.99. The free shipping is for items such as clothing, accessories, sun screen, you get the picture. Items that will not be receiving free shipping are, surfboards, skateboards, SUPS etc.. the big boys that we have to take extra special care of are going to cost a little. However we redeem ourselves by offering not only domestic but international shipping for all your needs, see below for rates/procedure. Got questions, we got answers, contact info@catalystshop.com.

 * We ship from multiple stores, thus you may receive your order in seperate packages. Do not panic if your first package does not contain everything!


Surfboard Shipping:


Domestic

All surfboards 5'8 and shorter, anywhere in continental US $49.00

All surfboards 5'9 and longer, anywhere in continental US $99.00

*Contact us for multiple board orders.

 

Got questions? Call 1-855-429-9570 or Email info@catalystshop.com.

International

Most international shipping is done via Delta Cargo and will be flown into the nearest airport to the customer where it will need to be picked up. This method is usually cheaper than other carriers. We have see the price range from $99-$300 depending on destination country and quantity of boards being sent. Contact us to obtain a quote for the surfboard(s) you are interested in! In the case that there are no airports near you, you may contact a third party freight forwarder to arrange shipping and we are happy to help move the process and booking along. The customer will be responsible to pay the shipping costs to get your board(s) to the freight forwarder's U.S. office as well as all fees associated with using a freight forwarder. We are happy to answer any questions. Email our customer excellence guy at info@catalystshop.com. 

 


Exchange Policy

If your item is not working for you and you want to exchange it just ship it back to us and we will take care of you. You will be responsible to pay shipping costs to get the item back to us but we will cover the costs of getting a replacement to you! The item must be in new condition, accompanied by receipt/invoice and be within 30 days of purchase date.


Return Policy

We recommend "re-gifting" all unwanted items to friends, family members, or the boss that you left hanging to go surf. However, if you insist on returning your item and it is in new condition with receipt/invoice and is within 30 days of purchase date than your in luck. Before you ship your item back to us, one must contact our customer service (collin@catalysthop.com) and obtain a return authorization number and WRITE the RA number on the outside of the parcel containing the items to be returned. The customer will be responsible for all shipping costs to send items back to us and we are not responsible for any lost items in transit.


Surfboard Exchange/Returns

You may exchange and or return your purchased surfbooard but must adhere to these conditions.

The surfboard must be exchanged/returned within 14 days of purchase date.

The surfboard must be in NEW conditions, you can not take it for a test drive, you can not wax it up then change your mind, you can not put your favorite art job on it, nor can you put a traction pad on it and return/exchange it, etc..

The customer is responsible for all shipping fees to return the board to us and are also responsible for any damages occured or if it is lost during its' travels back to us. We strongly advise you to get a tracking number and shipping insurance through your carrier of choice. we ARE NOT responsible for damages or if it is lost, this is a big one so we are reminding you again.

 

Surfboard Shipping Damages

 

In the off chance your surfboard is delivered with damages please adhere to these steps. Email info@catalystshop.com right away describing your damages with pictures of the surfboard damage as well as the cardboard box it arrived in. Do not discard the box or the padding until everything is resolved. Do not use the surfboardboard before contacting us if you find any damages. After emailing us with pictures of the damage our team will review the situation and establish a solution! 

If the surfboard needs to be repaired we will locate the nearest credible shop that does ding repair and we will arrange and pay for the repair directly. 

 

* We do not sell to re-wholesalers.