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Customer Service

 

All provided customer information is kept private and not shared or sold to any other parties. You and your information is safe with us!

ALL PRODUCTS, SERVICES, FEATURES AND CONTENT AVAILABLE ON OR THROUGH THE WEBSITE, INCLUDING BUT NOT LIMITED TO PRICES AND AVAILABILITY OF SUCH PRODUCTS AND SERVICES, ARE SUBJECT TO CHANGE AND DISCONTINUATION AT ANY TIME, IN OUR SOLE DISCRETION, WITHOUT NOTICE. THE RECEIPT OF AN E-MAIL ORDER CONFIRMATION DOES NOT CONSTITUTE ACCEPTANCE OF AN ORDER OR A CONFIRMATION OR AN OFFER TO SELL. ALL ORDERS ARE SUBJECT TO CATALYST’S REVIEW AND APPROVAL. IF CATALYST CHOOSES TO ACCEPT AN ORDER, SUCH ACCEPTANCE WILL BE DEEMED UPON SHIPMENT. WE RESERVE THE RIGHT, WITHOUT PRIOR NOTIFICATION, TO LIMIT THE ORDER QUANTITY OF ANY ITEM AND/OR REFUSE SERVICE TO ANY CUSTOMER FOR ANY REASON NOT PROHIBITED BY LAW.

All customer account information can be edited and altered within the customer's login profile.

"Thank you very much for the excellent customer support and help with this. It is much appreciated, and I'm looking forward to riding my new board. "

-Matt Whitehead

"I'm not kidding when I say I was stoked to see someone pack a board as good as you guys! Thanks again."

–Erich Hoffman

"Collin got back to me right away and was incredibly helpful. Not only did he search other locations for what I was looking for, he kept sending me updates of his progress and options for me."

–Ej Plimley

"Thank you Collin. You have really been tremendous with working this out.I'm happy to report the board arrived in perfect condition. :) "

–John Buckley

"When you order a surfboard from the net, one just hopes that it arrives in the same shape that it shipped. Again, yours did. Thanks very much."

–Doug Snyder

"I just received the board, from FL to CA and the box didn't have a scratch. Fins and wax in the box, can't wait to take it in the water. Thanks a lot again!"

–Pedro Yribarren

"I have appreciated my interactions with you and your company and your quick responses/follow ups. Thanks man."

–Alexander Pappas

"Excellent! I just want to thank you and your team for doing such a great job in regards to customer service and communication. I know how many boards you guys make and it's incredible that you're able to help everyone out so well. Aloha!"

–Todd Hutton"

San Clemente (OG)

1755 N El Camino Real
San Clemente, CA 92672

San Clemente Downtown

124 S. El Camino Real
San Clemente, CA 92672

Melbourne Beach

209 Ocean Ave
Melbourne Beach, FL 32951

Orlando (UCF)

11551 University Blvd
Orlando, FL 32817

Cocoa Beach

109 N Orlando Ave
Cocoa Beach, FL 32931