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Welcome to Catalyst Shop! All orders ship immediately. Got questions? Call 1-855-429-9570, email info@catalystshop.com, or see our "locations" page for specific store information.

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Customer Service


 

"Thank you very much for the excellent customer support and help with this.  It is much appreciated, and I'm looking forward to riding my new board. "
-Matt Whitehead
 
 
 
 
"I'm not kidding when I say I was stoked to see someone pack a board as good as you guys! Thanks again."
–Erich Hoffman
 
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"Collin got back to me right away and was incredibly helpful. Not only did he search other locations for what I was looking for, he kept sending me updates of his progress and options for me." 
–Ej Plimley 
 
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"Thank you Collin. You have really been tremendous with working this out.I'm happy to report the board arrived in perfect condition. :) "
–John Buckley
 
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"When you order a surfboard from the net, one just hopes that it arrives in the same shape that it shipped. Again, yours did. Thanks very much."
–Doug Snyder
 
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"I just received the board, from FL to CA and the box didn't have a scratch. Fins and wax in the box, can't wait to take it in the water. Thanks a lot again!"  
–Pedro Yribarren
 
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"I have appreciated my interactions with you and your company and your quick responses/follow ups. Thanks man."
–Alexander Pappas
 
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"Excellent! I just want to thank you and your team for doing such a great job in regards to customer service and communication. I know how many boards you guys make and it's incredible that you're able to help everyone out so well. Aloha!"  
–Todd Hutton"


Shipping & Delivery

We offer FREE domestic shipping on all orders over $50, within the Contintental U.S.! All orders less than $50 will be charged a flat shipping fee of $4.99. The free shipping is for items such as clothing, accessories, sun screen, you get the picture. Items that will not be receiving free shipping are, surfboards, skateboards, SUPS etc.. the big boys that we have to take extra special care of are going to cost a little. However we redeem ourselves by offering not only domestic but international shipping for all your needs, see below for rates/procedure. Got questions, we got answers, contact info@catalystshop.com.

 * We ship from multiple stores, thus you may receive your order in seperate packages. Do not panic if your first package does not contain everything!


Surfboard Shipping:


Domestic

All surfboards 5'8 and shorter, anywhere in continental US $49.00

All surfboards 5'9 and longer, anywhere in continental US $99.00

*Contact us for multiple board orders.

Privacy & Security
All provided customer information is kept private and not shared or sold to any other parties. You and your information is safe with us!
Ordering & Returns/Replacements

Exchange Policy

If your item is not working for you and you want to exchange it just ship it back to us and we will take care of you. You will be responsible to pay shipping costs to get the item back to us but we will cover the costs of getting a replacement to you! The item must be in new condition, accompanied by receipt/invoice and be within 30 days of purchase date.


Return Policy

We recommend "re-gifting" all unwanted items to friends, family members, or the boss that you left hanging to go surf. However, if you insist on returning your item and it is in new condition with receipt/invoice and is within 30 days of purchase date than your in luck. Before you ship your item back to us, one must contact our customer service (collin@catalysthop.com) and obtain a return authorization number and WRITE the RA number on the outside of the parcel containing the items to be returned. The customer will be responsible for all shipping costs to send items back to us and we are not responsible for any lost items in transit.

Payment, Pricing & Promotions
All prices are as listed. We reserve the right to offer promotions, specials, and coupons for online items at our discretion.
Updating Account Information
All customer account information can be edited and altered within the customer's login profile.