All products listed/seen online are subject to availability. Everything seen is physically sitting in one of our five brick-and-mortar stores and have the potential to be sold both in-store and online at same time. We do our best to keep up, but it can happen. In the case your online order was sold in-store the customer may select substitute items, special order the item, or be promptly refunded.
We offer FREE domestic shipping on all orders over $75 within the Continental U.S.! All orders less than $75 will be charged a flat shipping fee of $6.99. Free shipping does not apply to some special promotions, some discounted items, international shipping, orders outside of the Continental U.S, and surfboards. We charge a flat rate of 9.99 per item for orders shipping to Hawaii, Alaska, and Puerto Rico. We redeem ourselves by offering not only domestic but international shipping for all your needs. We charge a flat rate of 24.99 per item for international orders. See the below for the rates regarding surfboard shipping. Got questions, we got answers, contact info@catalystshop.com.
*We ship from multiple stores, thus you may receive your order in seperate packages. Do not panic if your first package does not contain everything!
All surfboards 5'8 and shorter, anywhere in continental US $75.00
All surfboards 5'9 and longer, anywhere in continental US $135.00
All surfboards 8'0 and longer, anywhere in continental US $195.00
All surfboards shipping from any of our California locations will be an additional US $10.00
Hawaii, Puerto Rico, and Alaska
All surfboards 5'8 and shorter US $150.00
All surfboards 5'9 and longer US $300.00
Canada, Mexico, Caribbean, Europe, and Israel
All surfboards up to 7'11 US $400.00
Firewire Special Orders
All surfboards continental US $120
All surfboards Hawaii, Puerto Rico, Alaska, and Canada $300
All surfboards International $400
Contact info@catalystshop.com for an international quote via Fedex, UPS, DHL, or door to door freight if your country of delivery is not accepted at checkout. For a cheeper option you may contact a third party freight forwarder to arrange shipping. The customer will be responsible to pay the shipping costs to get your board(s) to the freight forwarder's U.S. office as well as all fees associated with using a freight forwarder.
*Keep in mind we are only able to ship to certain areas of the world due to vendor restrictions.
*We are not responsible for damages on international shipments but do make sure to pack boards with extra care!
*The customer is responsible for all duties, customs, and taxes upon delivery.
*We are only responisble for shipping to the original address on the order. If you choose to utilize a freight forwarder, any damages, returns, and misshipped items will be your responsibility.
*Got questions on shipping? Call 1-855-429-9570 or Email info@catalystshop.com.
Almost all surfboards listed are sitting at one of our 5 retail locations and you will be prompted with the option at checkout to pickup the board at the location it is physically at. The store location of the board is also listed on our product pages. Keep in mind in store pickup is currently available for surfboards only, no other products can be in your cart. Once the order is placed you will receive a confirmation email from one of our team members that the board has been pulled, and is good for pickup.
If your item is not working for you and you can email (info@catalystshop.com) and we can provide a return label. You will be responsible to pay shipping costs to get the item back to us but we will cover the costs of getting a replacement to you! The item must be in new condition, accompanied by receipt/invoice/order email and be within 30 days of purchase date. Before you ship your item back to us, one must contact our customer service (info@catalystshop.com) and we will get you taken care of! This only applies to domestic orders, for international orders customer will be responsible for all shipping charges, both original and replacement.
We recommend "re-gifting" all unwanted items to friends, family members, or the boss that you left hanging to go surf. However, if you insist on returning your item and it is in new condition with receipt/invoice/order email and is within 30 days of purchase date than your in luck. Before you ship your item back to us, one must contact our customer service (info@catalystshop.com) The customer will be responsible for all shipping costs to send items back to us as well as original shipping and we are happy to send a return label. We are not responsible for any lost items in transit. For international orders we will not provide a return label, customers will need to provide their own shipping label.
You may exchange and or return your purchased surfbooard but must adhere to these conditions. The surfboard must be exchanged/returned within 14 days of purchase date. The surfboard must be in NEW conditions, you can not take it for a test drive, you can not wax it up then change your mind, you can not put your favorite art job on it, nor can you put a traction pad on it and return/exchange it, etc.. The customer is responsible for all shipping fees to return the board to us and are also responsible for original shipping and any damages occured or if it is lost during its' travels back to us. We ARE NOT responsible for damages or if it is lost, this is a big one so we are reminding you again. If you are exchanging your board you will also be responsible for the replacement shipping.
*A 50 dollar restock fee will be charged for all returned surfboards.
*All used surfboards are non refundable.
In the off chance your surfboard is delivered with damages please adhere to these steps. Email info@catalystshop.com right away describing your damages with pictures of the surfboard damage as well as the cardboard box it arrived in, damage to the box, shipping label, and packaging materials. Do not discard the box or the padding until everything is resolved. Do not use the surfboard before contacting us if you find any damages. After emailing us with pictures of the damage our team will review the situation and establish a solution for either a return, replacement, or refund to have the board professionally fixed.
*We do not sell to re-wholesalers.
Frequently Asked Questions
How much does it cost to ship a surfboard from Catalyst?
Within the continental US, surfboards 5'8 and shorter ship for $75, boards 5'9 and longer for $135, and boards 8'0 and longer for $195, with an additional $10 for boards shipping from our California stores. Hawaii, Alaska and Puerto Rico are $150 (5'8 and under) or $300 (5'9 and up). Canada, Mexico, the Caribbean, Europe and Israel are $400 for boards up to 7'11. Firewire special orders ship for $120 in the continental US. Rates are per board and are shown at checkout.
Can I pick up a surfboard at a Catalyst store?
Yes. Almost every surfboard we list is physically at one of our five stores, and the store it is at is shown on the product page. At checkout you will be offered pickup at that store only, since each board is a one-off. In-store pickup is available for surfboards only, so a pickup order cannot include other products. Once your order is placed you will get a confirmation email from our team when the board has been pulled and is ready.
How does Catalyst pack surfboards for shipping?
Every board is boxed and padded for freight before it leaves the store that has it. If you order several items, they may arrive in separate packages because we ship from multiple stores.
What should I do if my surfboard arrives damaged?
Email info@catalystshop.com right away with photos of the damage to the board, the box, the shipping label and the packaging, and keep all of it until the claim is resolved. Do not ride the board before contacting us. Our team will review the photos and arrange a return, a replacement, or a refund to have the board professionally repaired. We are not responsible for damage on international shipments.
Can I return or exchange a surfboard?
New surfboards can be returned or exchanged within 14 days of purchase if they are in brand-new condition: unwaxed, unridden, no traction pad, no artwork. You pay shipping both ways plus the original shipping, a $50 restock fee applies, and the board is your responsibility until it reaches us. Used surfboards are final sale. Email info@catalystshop.com before sending anything back.
What is the return policy on everything other than surfboards?
Items in new condition with your receipt or order email can be returned within 30 days of purchase; contact info@catalystshop.com first and we will send a return label, with return shipping and the original shipping deducted. For exchanges you pay the shipping back to us and we cover shipping the replacement to you (domestic orders only). International orders are responsible for all shipping costs.
Is shipping free?
Orders over $75 within the continental US ship free, except surfboards, some promotions and some discounted items. Orders under $75 ship for a flat $6.99. Hawaii, Alaska and Puerto Rico are $9.99 per item and international orders are $24.99 per item, with the customer responsible for duties, customs and taxes.
Does Catalyst ship surfboards internationally?
Yes, where our vendors allow it. If your country is not offered at checkout, email info@catalystshop.com for a quote via FedEx, UPS, DHL or door-to-door freight, or use a freight forwarder with a US address. International shipments are not covered against damage, and duties and taxes are paid by the customer on delivery.
Can I order a custom ...Lost surfboard from Catalyst?
Yes. Use the ...Lost 3D Board Builder on catalystshop.com to pick a model, construction, dimensions and glassing and see the board rendered before you order, or use the Mark Richards 3D Board Builder or our custom order form for other builds. We confirm the build timeline when the order is placed.
Where are Catalyst's stores?
Catalyst has five surf shops: San Clemente (OG) at 1755 N El Camino Real and San Clemente Bashams at 213 Calle de Los Molinos in San Clemente, California, and Melbourne Beach (209 Ocean Ave), Cocoa Beach (109 N Orlando Ave) and Orlando UCF (12250 Strategy Blvd, Suite 425) in Florida. Everything we sell online is physically in one of these stores.
Why is there only one of each surfboard on the website?
Every surfboard we sell is a one-off: each is serialized with its own exact dimensions, volume, construction and color, so the listing you see is that specific board and disappears once it sells. That is why the store location, dims and liters are shown on every board page, and why pickup is only offered at the store that has it.
Still have a question? Email info@catalystshop.com or call 1-855-429-9570.